Transcend AI Academy - Privacy Policy

1. Introduction

Transcend AI Academy (“we,” “us,” “our,” or “Company”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, services, and educational programs.

Our Contact Information:

Company: Transcend AI Academy
Email: hello@transcendaiacademy.com
Phone: +1 (289) 382 9844

2. Scope and Applicability

This Privacy Policy applies to:

  • Our website (transcendaiacademy.com and transcendaiacademy.ca)
  • Educational services and programs
  • All interactions with students, parents, and website visitors
  • Data collected through our platforms and communications

Geographic Compliance: This policy is designed to comply with:

  • Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
  • Children’s Online Privacy Protection Act (COPPA) – United States
  • General Data Protection Regulation (GDPR) – European Union
  • California Consumer Privacy Act (CCPA) – California, USA
  • Other applicable provincial, state, and international privacy laws

3. Information We Collect

3.1 Student Information (Ages 6-16)


With Parental Consent, we collect:

  • Student’s name, age, and grade level
  • Contact information (parent/guardian email and phone)
  • Educational background and learning preferences
  • Learning progress and assessment data
  • Student-created content and projects
  • Technical support communications

3.2 Parent/Guardian Information

  • Full name and contact information
  • Billing and payment information
  • Emergency contact details
  • Communications and correspondence
  • Account login credentials (encrypted)

3.3 Website Visitors

  • IP address and location data
  • Browser type and device information
  • Pages visited and time spent
  • Referral sources
  • Cookies and similar technologies

3.4 Automatically Collected Information

  • Usage analytics and platform interactions
  • Technical logs and error reports
  • Device identifiers and operating system information
  • Session recordings (anonymized for platform improvement)

4. How We Use Information

4.1 Educational Services

  • Deliver personalized AI education programs
  • Track student progress and provide feedback
  • Customize learning experiences
  • Communicate with students and parents
  • Provide technical support

4.2 Business Operations

  • Process payments and manage accounts
  • Send important updates and notifications
  • Improve our services and curriculum
  • Comply with legal obligations
  • Ensure platform security and safety

4.3 Marketing Communications

  • Send newsletters and educational content (with consent)
  • Promote relevant programs and services
  • Share success stories (with explicit permission)
  • Conduct market research and surveys

5. Legal Basis for Processing (GDPR)

We process personal information based on:

  • Consent: For marketing communications and non-essential features
  • Contract: To provide educational services and fulfill agreements
  • Legitimate Interest: For platform improvement and business operations
  • Legal Obligation: To comply with applicable laws and regulations

6. Children's Privacy Protection

6.1 COPPA Compliance (US)

  • We obtain verifiable parental consent before collecting information from children under 13
  • Parents can review, modify, or delete their child’s information
  • We limit collection to information reasonably necessary for participation
  • We do not condition participation on disclosure of more information than necessary

6.2 Enhanced Protections for All Minors

  • All students under 18 require parental consent
  • We implement additional security measures for student data
  • Regular privacy training for all staff handling student information
  • Limited data retention periods for educational records

6.3 Parental Rights

Parents/guardians have the right to:

  • Review their child’s personal information
  • Request corrections or updates
  • Withdraw consent and request deletion
  • Receive copies of their child’s data
  • Restrict certain uses of their child’s information

7. Data Sharing and Disclosure

7.1 We DO NOT sell personal information to third parties

7.2 Limited Sharing for Service Delivery

We may share information with:

  • Educational Technology Providers: Platform hosting and learning tools (with data processing agreements)
  • Payment Processors: Secure payment processing (PCI DSS compliant)
  • Communication Services: Email and messaging platforms (encrypted)
  • Analytics Providers: Anonymized usage data for platform improvement

7.3 Legal Disclosures

We may disclose information when required by:

  • Court orders or legal proceedings
  • Government investigations
  • Emergency situations involving safety
  • Compliance with applicable laws

7.4 Business Transfers

In the event of merger, acquisition, or sale, personal information may be transferred with appropriate privacy protections maintained.

8. Data Security Measures

8.1 Technical Safeguards

  • End-to-end encryption for sensitive communications
    Secure Socket Layer
  • (SSL) technology for data transmission
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for staff accounts
  • Automatic logout and session management

8.2 Physical and Administrative Safeguards

  • Restricted access to personal information
  • Regular privacy and security training for staff
  • Background checks for employees handling student data
  • Incident response and breach notification procedures
  • Data backup and recovery systems

8.3 International Data Transfers

When transferring data internationally, we ensure:

  • Adequacy decisions or appropriate safeguards
  • Standard contractual clauses (SCCs) with processors
  • Additional security measures for sensitive data
  • Compliance with local data residency requirements

9. Data Retention

9.1 Student Records

  • Active Enrollment: Throughout program participation
  • Academic Records: 7 years after program completion
  • Assessment Data: 3 years after program completion
  • Payment Records: As required by financial regulations

9.2 Marketing and Communications

  • Email Lists: Until consent is withdrawn
  • Website Analytics: 26 months maximum
  • Customer Support: 3 years after last interaction

9.3 Legal Hold

We may retain information longer when required by legal obligations or ongoing legal proceedings.

10. Your Privacy Rights

10.1 Access and Portability

  • Request copies of your personal information
  • Receive data in a commonly used, machine-readable format
  • Transfer information to other service providers

10.2 Correction and Updates

  • Correct inaccurate or incomplete information
  • Update contact details and preferences
  • Modify consent preferences

10.3 Deletion Rights ("Right to be Forgotten")

  • Request deletion of personal information
  • Withdraw consent for processing
  • Object to certain uses of your information

10.4 Communication Preferences

  • Opt-out of marketing communications
  • Choose communication methods and frequency
  • Unsubscribe from newsletters and updates

10.5 Automated Decision-Making

You have the right to:

  • Know about automated processing affecting you
  • Request human review of automated decisions
  • Object to automated decision-making

11. Cookies and Tracking Technologies

11.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand website usage (Google Analytics)
  • Preference Cookies: To remember your settings
  • Marketing Cookies: For targeted advertising (with consent)

11.2 Cookie Management

  • You can control cookies through browser settings
  • Blocking cookies may affect website functionality
  • We provide cookie preference centers where applicable

11.3 Third-Party Tracking

  • We use Google Analytics with IP anonymization
  • Social media plugins may set cookies
  • We implement privacy-friendly analytics where possible

12. Regional-Specific Rights

12.1 California Residents (CCPA/CPRA)

Additional rights include:

  • Right to know categories and sources of personal information
  • Right to delete personal information
  • Right to opt-out of sale/sharing of personal information
  • Right to correct inaccurate personal information
  • Right to limit use of sensitive personal information

12.2 European Union Residents (GDPR)

Additional protections include:

  • Lawful basis for all processing activities
  • Data Protection Impact Assessments for high-risk processing
  • Right to object to processing based on legitimate interests
  • Enhanced rights for automated decision-making

12.3 Canadian Residents (PIPEDA)

We ensure:

  • Knowledge and consent for collection and use
  • Limitation on collection, use, and disclosure
  • Accuracy and safeguards for personal information
  • Individual access to personal information

13. Third-Party Services

13.1 Educational Platforms

We may integrate with third-party educational tools. Each has their own privacy policies:

  • We conduct privacy assessments before integration
  • We require data processing agreements
  • We limit data sharing to what’s necessary for service delivery

13.2 Communication Tools

  • Email services (with encryption)
  • Video conferencing platforms (with privacy settings)
  • Messaging systems (with data retention controls)

14. Data Breach Notification

14.1 Our Commitment

In the event of a data breach:

  • We will investigate within 24 hours
  • Notify affected individuals within 72 hours (or as required by law)
  • Report to relevant authorities as required
  • Take immediate steps to secure data and prevent further breaches

14.2 What We Will Tell You

  • Nature of the breach and information involved
  • Steps we’re taking to address the breach
  • Actions you can take to protect yourself
  • How to contact us for more information

15. Updates to Privacy Policy

15.1 Policy Changes

  • We may update this policy to reflect changes in our practices or legal requirements
  • Material changes will be communicated via email or website notice
  • Continued use of our services constitutes acceptance of updates
  • Previous versions will be archived and available upon request

15.2 Effective Date

This policy is effective as of the date listed above and applies to all information collected since that date.

16. Contact Information

16.1 Privacy Questions or Concerns

Primary Contact:

16.2 Data Protection Officer (if applicable)

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